Provider - Patient Ratios

Staffing everywhere is tight. It's a reality of the economic downturn coinciding with a large population of aging patients on Medicare/Medicaid needing labor-intensive, expensive services and care. Nobody - patients or staff - enjoy an understaffed shift. However, frequently understaffing is an unavoidable reality. Here are a few thoughts on the reasons administration should take action to address understaffing and strategies patient care providers can use to maximize their effectiveness on an understaffed shift.

Why maintaining adequate caregiver-patient ratios is critical:

1. Patient outcomes.
The reality of human experience is that one person can only be in one place at one time and can only accomplish one task at a time. If there are five soiled total-care beds to change and one person to do the job, some of those patients will lie in excrement for the better part of an hour. There comes a point where, no matter one's efficiency, one cannot physically provide certain aspects of care to all one's patients. The question becomes not, "How best can I ensure that this person's bodily needs are met?" but rather, "What is the minimum I have to do to keep this patient from deteriorating on my shift?" Obviously, this attitude doesn't promote optimal patient outcomes. It rather begs the question, "If our patients are not able to get sufficient care to improve and return home (or wherever their destination), then why are they here?"

2. Staff Morale.
When a unit is consistently understaffed, morale among providers of direct patient care becomes very low. I think this drop in morale has a twofold basis. First, a "good" provider is put in an unsolvable quandry of "prioritizing" to the point of foregoing important aspects of care. The provider for whom quality patient care is a priority physically cannot provider quality care. He (or she) tries desperately to perform the duties of his job, but at the end of the day must admit to himself that he has failed to adequately fulfill the responsibilities for which he was hired. He is justly unsatisfied with his work and unhappy with the results. In this way, normally excellent caregivers are crippled and spiritually mutilated. Eventually, staff either burnout and leave or become cynical and insensitive toward their patients. What else can one do when one is forced to tell patients that they will have to wait to have their basic needs met?
Second, staff may lose trust in management. They feel helpless to perform their jobs appropriately and may become angry. When concerns over low staffing are voiced and no changes are made, staff begin to feel that management "doesn't care," or "they don't know what it's like," or "nothing I say will make a difference," or "they just won't do anything about the staffing problems." This attitude obviously impairs the work environment and the effectiveness of both staff and management. It propagates a defeatist attitude toward appropriate "chain of command" communication and is toxic to worker positivity.

3. Patient Satisfaction
Ultimately, the expertise of medical care doesn't much impact patient attitudes about the care facility. Many of my patients haven't a clue whether their pressure ulcer needs a wound vac or a colostomy. If you tell them that's what the doctor has ordered, most of them would agree. What they do care about is promptness in answering their call, adeptness at meeting their basic hygiene needs, a cheerful attitude, and time taken to discover who their are as an individual and deliver personalized care. A nurse or nursing assistant who is able to to deliver such care hugely increases patient satisfaction with the hospitalization experience. When call lights are not answered for twenty minutes, baths are not given when asked for, food is late or cold when it arrives, staff runs in and runs out after asking the obligatory, "Is there anything you need?" in a tone that clearly indicates they are hoping you won't need anything, and none of your caregivers have time to talk with you or hear you out, you as a patient end up feeling uncared for, insecure, and unsafe. "What if I really needed help?" they think. "I couldn't depend on anybody here to answer my call light. Why am I here if they're not going to help me?"

Strategies for Improving Effectiveness on an Understaffed Shift:
That said, here you are, one of two nursing assistants caring for 25 patients on a unit where over half of your patients are total care, many are incontinent, several are confused or have dementia and a couple are agitated enough to be in soft restraints (like mitts) and need close observation. You have twelve hours. Go!

Prioritize. In this case, that means "ration" yourself. Round as quickly as you can and make a general assessment of the condition, independence level and needs of each patient. Then focus on the incontinent patients. Get them cleaned up and dry. To be honest, that (and answering the omni-present call lights) may be your primary activity all day long. If there are patients who are constantly "on the light," it is probably in your best interest to try to take care of their needs all at once, even if they are not your highest priority patient, because answering their light all day long will take longer than taking time away from your other patients now. It may be heartbreaking, but sometimes it is necessary to tell patients that they will have to wait a while but you will get to them as soon as possible.

This is often the case with incontinent patients who are cognitively aware. You are in the middle of washing a frail, thoroughly soiled patient with several now contaminated ulcers and have to step out of the room for additional linen. (Your first change of linen was soiled again before you had even finished repositioning the patient.) As you cross the hall a patient from another room yells at you, "Hey, come change my brief! I'm dirty." What do you say? At this moment, you may only be able to say, "I'm very sorry, I will come as soon as I can, I'm in the middle of changing another person right now." Though it is painful to say and goes against personal principles of quality care, it may be your only option. The patient may not be happy, but he is more likely to be satisfied if you explain that you are helping another person with a similar problem and is confident that you will come to him when you are finished. Most cognitively aware patients understand the need to finish assisting someone else in the same position and will not hold you to blame, though they remain extremely dissatisfied with the understaffed position you and they are in.

Group your work. If you have several things that need to be done in a room, take all of your supplies in at once and do as much as you can at the same time. Pass evening water with the dinner trays.

Ask family to help. While they cannot do many things, family are often able to help reposition, feed their loved one, and carry requests to staff. If the family is especially eager, they may even wish to assist with bathing or dressing. If they are willing, take them up on their offer.

Eat something. Really. It's very difficult to leave the floor when there is so much more to be done. But it will be worse if you yourself collapse from fatigue and dehydration after having eaten and drunk nothing in twelve hours. Even if it is only for a few minutes, sit down, eat a lunch, drink a glass of water, and mentally regroup and reassess the situation. You will be more effective in giving care if you care for yourself.

Don't stress over the nonessentials. It is difficult to feel satisfied with one's work when not every patient has been bathed, and needs have been left unprovided for. But in the grand scheme of things, if your patients are alive, safe, fed, are not filthy, and have stable vital signs at the end of twelve hours, you have succeeded, even if you have not been able to accomplish for them all the things that would make for optimal hospital care. Don't beat yourself up over your failure. You are human and have done what you could with what you were given. Leave this day at the unit and go home.

Don't allow yourself to become insensitive or defeatest. Report the situation to the proper authority in the chain of command even if you think it won't do any good. If the situation compromises patient safety, implement the appropriate breach of safety reporting method. Don't stop treating your patients as persons or taking their needs seriously. Callouses protect you, but not them.

Finally, pray. Your patients are God's creatures created in His image and you are His hands to care for them. He can make the impossible possible and protect you while you and them while you are at it.